Privacy Policy

Scope of policy

Personal Information which we collect from you will be processed by Heritage Egypt (Proprietary) Limited, a private limited liability company registered and incorporated in terms of the Company Statues of the Republic of Egypt with registration number 1991/000918/07 whose registered office is at Luxor, Egypt.

Introduction

As we place a high premium on the privacy of every person (whether visiting our Lodges or engaging with us via other means) we recommend you read this Policy thoroughly so that you have a clear understanding as to (i) the type of Personal Information we may process (ii) how your Personal Information may be collected and processed when engaging with Heritage Egypt (iii) who is responsible for the processing, management and safeguarding of collected and /or processed Personal Information; (iv) the grounds on which we may share the Personal Information with 3^rd Parties; and (vi) how you can access, amend and/or delete Personal Information which we have collected from you.

By engaging with Heritage Egypt via electronic mail, continuing to use our websites (see below), clicking on the “I Agree” button provided on our websites, or accessing and using our services you acknowledge that you have read this Policy and consent to the processing of your Personal Information as provided for herein below.

In the event that you do not wish to consent to the processing of your Personal Information, or no longer want us to continue processing your Personal Information in accordance with this Policy, you are kindly requested to indicate same by sending us an email to info@heritageegypt.com

 What is Personal Information

Personal Information includes any information which relates to and renders it possible, to identify you as an identifiable living human being and/or where applicable an identifiable juristic person, which may include (without limitation) your name, your physical and postal addresses, your email address, your race, your gender, your age, your national, ethnic or social origin, medical or financial information, your opinion, your Internet address (i.e. your Internet Protocol address), your location or special personal information such as your religious or philosophical beliefs, your political persuasion and / or your health (“Personal Information”/ “Information”).

 How do we process Personal Information?

Personal Information may be collected either through or by electronic means, which includes, without limitation, the use of our websites (i.e. *.heritageegypt.com including all other websites and / or landing pages), electronic mail , text, voice, sound or image messages, or through non-electronic means which includes, without limitation, the capturing of Personal Information on hard copy documents.

When using our websites your Personal Information may be collected either actively where you or your appointed agent provide us with certain Personal Information or inactively where we collect information from you that you have not actively provided. See below for a more detailed discussion.

1. a) Active Information Collection:

Active information collection refers to instances where you have directly provided us with Information, such as when you submit an enquiry in respect of a specific product or service, when you subscribe to our newsletter, or complete a questionnaire and provide us with your personal details which may include (without limitation) first name, last name, e-mail address, country of residence, as well as your preferred dates of travel.

1. b) Inactive Information Collection:

Inactive or passive Information collection refers to instances where we collect certain Information which you have not actively (i.e. knowingly) provided, which Information we may obtain through the use of certain technologies such as Cookies, Web Beacons, Embedded Scripts or Mobile Device identifiers when you visit our websites. Information obtained in this regard cannot be linked to you as a person (i.e. non –personally identifiable information) which information may include the type of web browser you use, the operating system you use, the date and time of your visit to our websites, the specific pages you may have visited and the address of the website which you have visited prior to entering our websites. We does not link non-personally identifiable information with personally identifiable information.

 Type of information we process

We process the following information collected by means of electronic submission or physical forms (as may be applicable):

(i) Active Information:

• Your name and surname;
• Your gender, age group and weight
• Physical address;
• Your e-mail address;
• Your telephone and mobile number;
• Your Identity and/or passport number;
• Your company details
• Your passport nationality, issue date and expiry date
• Your personal opinion, views, interests and preferences
• Your emergency contact details
• Your medical requirements, and
• Your dietary and special requirements;

(ii) Inactive Information collection:

• the type of web browser you use,
• the operating system you use,
• the date and time of your visit to our websites,
• the specific pages you may have visited, and the address of the website

We do not receive or process credit card information and use recognised and respected Paygate portals to securely receive credit card payments. We do not have access to any credit card information.

 What do we do with your information?

Personal Information will only be used in accordance with this Policy or as specifically disclosed to you and/or brought to your attention at the time you provide the Personal Information.

The Personal Information will be processed by us (or third parties approved by us), pursuant to and for the following purposes:

• verifying your identity;
• transmitting and receiving correspondence in relation to our services or products, including the preparation of itineraries and submission of quotes;
• transmitting marketing material as specifically requested by you;
• processing payments, refunds and the like;
• facilitating delivery of the services or the products;
• to personalise and enhance your online and guest experience;

We may share your Personal Information with our subsidiaries or third party service providers in order and only to the extent necessary to render supporting and / or ancillary services or products to facilitate our service or product delivery to you, which service providers will be required to comply with / adhere to the same principles (as may be applicable) contained in this policy when processing your Personal Information.

We will not sell, transfer, share, or otherwise permit access to your Personal Information with any third parties other than as described in this Policy.

Please note that we reserve the right to transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information as contemplated in this Policy.

We further reserve the right to use or disclose your Personal Information to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of our Websites and the safety of its users.

 Newsletter subscribers

Should you wish to subscribe to our newsletter, we will, from time to time, send you promotional emails about Heritage Egypt’s special offers or other information using the email address which you have provided.

Whilst we love to keep in touch with our guests to share conservation victories, exciting products and exceptional services, we do not contact our guests via email, short message service (sms) / text or similar electronic solutions for marketing purposes unless they have provided us with their consent to do so. Such engagement shall at all times be limited, be relevant and we trust be of interest to you as our guest.

Please note that you can unsubscribe from this list at any time should you wish to by selecting the “unsubscribe” button at the bottom of the newsletter, or by emailing us your request info@heritageegypt.com or selecting the unsubscribe link at the bottom of every email you receive from us.12. Limitation of Liability

We shall not be held responsible and by accepting the terms and conditions to which this Policy relates, you agree to indemnify us and hold us harmless for any security breaches which may potentially expose the Personal Information in our possession to unauthorised access and or the unlawful processing of such Personal Information by any third party.

Changes to this policy

Kindly take note that we reserve the right to change this Policy at any time and in our sole discretion. In the event that that Policy is changed the new policy will be made available on our Websites.

 Governing Law

The laws of Egypt will govern any dispute or claim arising out of or relating to electronically submitted Personal Information through the use of the Websites.

 Feedback

We welcome comments about this Policy. If you have any questions about this Policy or any part of our service, you may contact us by e-mailing info@heritageegypt.com, or by writing to us at the address set out in paragraph 1 of this Policy.

Complaints

Should you believe that we have utilised your Personal Information contrary to applicable law, you undertake to first attempt to resolve any concerns with us. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, once the full Protection of Personal Information Act, 2013