Terms and Conditions

To Secure Your Booking

To secure your booking, you must inform Heritage Egypt of your request. A company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details, to Heritage Egypt by wire transfer or credit / debit card (Paypal or Cash, both are accepted).

Payment/Booking Policy

We are offering a low down payment of just 25% to secure your spaces on the tour including hotel room, cruise cabin, domestic flight ticket, and other travel-related services. The remaining balance can be paid up to 30 days prior to your arrival date.

Payment by Credit Card

At the time of booking, when paying by credit card, we ask you for payment information such as credit card number or bank transfer details. We use the utmost level of online security to safeguard your personal data.

Cancellation Policy

The lead name on the booking must give notice to cancel the tour in writing or mail us and we shall refund the tour cost after deduction cancellation charges as below:

Cancellation within 40 days prior to the departure date, 30 % of the package cost is chargeable.

From 40 days to 20 days prior to the departure date, 50 % of the package cost is chargeable.

From 20 days to 7 days prior to departure date, 75 % of the package cost is chargeable.

For cancellations made within 5 days prior to the departure date, 100% of the package cost is chargeable.

Additionally, airlines charge fees for both domestic and international flights which are subject to the airlines terms and conditions at the time of the booking.

Force Majeure

Heritage Egypt can be very flexible in cancellation policy in case the government or the airline issues a travel warning from/to your departure country and/or your destination. In the event of this happening, we will be refunding you the amount paid for the tour package or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only flights’ cancellation/changing fees are charged, according to the airline’s terms and conditions, and bank surcharges fees applied on the deposit amount paid.

Here at Heritage Egypt, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.

Changes made by you

Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied except on changes to tickets for air travel.

Changes Made By Us Before Travel

We reserve the rights to do any change in your Tour program due to unexpected conditions. If you do not want to accept a significant change, which we will tell you about before you depart, we will (if we are able to do so) offer you an alternative tour of equivalent or closely similar standard and price at no extra cost, or a less expensive tour, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different tour offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your tour and receive a full refund of deposits, which you have paid to us.

Refunds

● A refund will normally be made to the same account and using the same method which was used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
● Refunds will be done only through the original mode of payment.

Accommodation

Hotels are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.

Included in Itineraries

Pick up services from your hotel and return.
All transfers by a private air-conditioned vehicle.
Private Egyptologist tour guide.
Entrance fees to all the sites in itineraries.
Mineral water on board the vehicle during the tour.
Lunch meal during the day trip.
All Service charges and taxes.

Excluded in Itineraries

Any extras not mentioned in the program.
Optional Activities
Tipping.

Responsibility

The company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

Points to note:

– All prices include current entrance fees as charged by the Egyptian Antiquities Authority. Should these be increased at any point, the same increase will be passed on to you at that time.

– No refunds, credit or alternative services for cancelled or missed services are issued if the change has been made while the client is in Egypt.

Tipping

Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

Complaints

We aim to provide the best tour possible. If you have any complaints while you are in the destination, please notify the company (Heritage Egypt) immediately because most problems can be solved quickly. If you feel that your problem persists, call the Customer Care Manager while you are still on your tour, No complaints or refund requests for the same be entertained after the tour ends.

Acceptance of the Agreement

The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.